Sunday, December 30, 2007

Micro matching

As well as the degree of matching, the type of matching also forms a continuum. Finer micro matching, for instance, might include the subtlest physiological changes. Although requiring keen observation skills, in this case you can achieve strong rapport inconspicuously. By observing someone carefully you will soon start to notice numerous little mannerisms, all of which offer matching potential. The communicates remains unconscious both of their own behaviour, especially at this micro level, and also your matching behaviour. But rapport none the less follows, almost magically. Some of these techniques might seem contrived and even a bit far-fetched but matching does work in creating rapport. What happens when the other party notices the matching process? This hardly ever happens. If it does, it probably means you have broken some of the rules we have explained, gone beyond your comfort zone or forgotten the importance of subtlety and respect. What about communicating with someone already familiar with the techniques of matching? This sometimes applies with skilled salespeople and negotiators. Interestingly, we have found that they will usually respect you for your professional communication skills. After all, as we have seen, matching does not involve manipulation, but understanding the other person better, and achieving a win-win outcome for both parties.