Spontaneous comment - People will sometimes literally tell you how they feel about a communication, and you may miss this if you only watch for hidden indicators. Listen for the other person making some positive statement, such as 'I agree', 'that's right' or 'absolutely'. 'We're on the same wave-length' or 'You must have read my mind' may indicate stronger rapport. In more formal situations, or with less explicit comments, you may have to detect and interpret such spontaneous indicators of rapport.
Wednesday, January 16, 2008
Spontaneous comment
